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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How should the ITIL Guiding Principle 'optimize and automate' be applied?

A) By optimizing processes before automating them
B) By replacing people with technology across all functions
C) By automating all activities immediately
D) By automating processes before optimizing them

2. Which role takes responsibility for the outcomes of service consumption?

A) Sponsor
B) Customer
C) Service provider
D) Organization

3. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Information security management
B) Monitoring and event management
C) Continual improvement
D) Service level management

4. Why are Value streams and processes' important in product and service management?

A) They define organizational hierarchies and reporting lines
B) They show how activities are coordinated to create and deliver value
C) They specify the tools used for service monitoring
D) They describe supplier agreements and help manage contracts

5. Which of the following is NOT a success metric of 'discover' activity?

A) Strategic fit of the organization's products and service offerings
B) Stakeholder satisfaction with products and service offerings
C) Market relevance of the products and service offerings
D) Service performance against the agreed SLA targets

Solutions: