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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Why are management practices important for value chain activities?

A) They define the organization's purpose and strategy
B) They ensure activities are performed in a fixed order
C) They enable value chain activities by providing the required capabilities
D) They replace value chain activities with standardized processes

2. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) relationships
B) services
C) outcomes
D) organizations

3. Which of the following describes a sponsor within a consumer organization?

A) A person or group that authorizes a change
B) The role that defines the requirements for a service
C) A person or group that has its own functions and authorities
D) The role that authorizes the budget for service consumption

4. What is the MAIN purpose of the 'discover' activity?

A) To align product capabilities with consumer needs and strategy
B) To develop and test digital productsTo develop and test digital products
C) To maintain and monitor digital products
D) To secure and allocate resources efficiently

5. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Release management
B) Supplier management
C) Service management
D) Relationship management

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