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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which process will regularly analyze incident data to identify discernable trends?

A. Event Management
B. Problem Management
C. Service Level Management
D. Change Management

Question 2

The group that authorizes changes that must be installed faster than the normal process is called the?

A. Emergency CAB (ECAB)
B. CAB Emergency Committee (CAB/EC)
C. Urgent Change Authority (UCA)
D. Urgent Change Board (UCB)

Question 3

Identity and Rights are two major concepts involved in which one of the following processes?

A. Event Management
B. Facilities Management
C. Demand Management
D. Access Management

Question 4

Which of the following is NOT an objective of problem management?

A. Minimizing the impact of incidents that cannot be prevented
B. Eliminating recurring incidents
C. Restoring normal service operation as quickly as possible
D. Preventing problems and resulting incidents from happening

Question 5

Which of the following combinations covers all the roles in Service Asset and Configuration Management?

A. Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager
B. Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
C. Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
D. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator

Solutions: