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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network Configuration | - Connectivity
|
| User Accounts & Permissions | - File System & Security
|
| Desktops & Displays | - Troubleshooting & Repair
|
| Applications & Troubleshooting | - System Troubleshooting
|
| macOS Installation & Setup | - Configuration
|
Apple Desktop Service Certification Sample Questions:
Why do you need to take precautions when disposing of CRT displays? SELECT TWO
- A. CRT displays may contain toxic gases.
- B. CRT displays may present a fire hazard.
- C. CRT displays may implode if mishandled.
- D. CRT displays may present a radiation hazard.
- E. CRT displays may contain hazardous materials.
Correct Answer: C,E 🗳️
Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?
- A. Run diagnostics
- B. Try quick fixes
- C. Verify problem
- D. Clean plastics
- E. Verify repair
Correct Answer: D 🗳️
A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?
- A. The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
- B. The iMac needs to warm up before it can access the Web page.
- C. The Web browser is configured to only access Web pages when reloaded.
- D. The iMac's dial-up modem is configured for extra error correction resulting in the delay.
Correct Answer: A 🗳️
A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?
- A. Replace the processor (s)
- B. Reset the logic board PMU.
- C. Replace the power supply.
- D. Run Apple Service Diagnostic.
Correct Answer: B 🗳️
Which of the following is NOT one of the three things you should do throughout the troubleshooting process?
- A. Measure all voltages.
- B. Consult resources.
- C. Keep notes.
- D. Consider the human factor.
Correct Answer: A 🗳️
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