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Apple Macintosh Service Sample Questions:

1. If you took an Apple leader-led course to prepare for this exam, when did you take it?
(Choose the closest answer.)

A) three months ago
B) last week
C) one month ago
D) did not take an Apple leader-led course
E) two months ago
F) two or three weeks ago
G) more than three months ago

2. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) You may hear fan or drive noise.
B) The cursor is frozen and the system is unresponsive.
C) You don't hear a startup chime.
D) You can't connect to the Internet.
E) The power button or power indicator lights up.

3. The liquid cooling system inside a Power Mac G5 (Quad Late 2005) has failed, causing a coolant leak while the computer is on. According to Apple references, what should you do
FIRST?

A) Unplug the computer immediately.
B) Put the computer to sleep until the liquid dries.
C) Drain and refill the liquid cooling system.
D) Let the computer run overnight to evaporate any spilled liquid.
E) Use a patch kit to re-seal the leak.

4. Which of the following can permanently damage an LCD display?

A) Not using a screen saver.
B) Using a screen saver.
C) Turning brightness up too high.
D) Rubbing the display.

5. The LED on a MacBook MagSafe power adapter doesn't illuminate at all when it's plugged into the MacBook and you know the adapter is connected to a known good power source.
What is most likely the cause of this symptom?

A) The MagSafe adapter needs to be reset first.
B) A MagSafe adapter connector pin is stuck down.
C) The MacBook requires an SMC firmware update.
D) The MacBook has a faulty main battery.

Solutions: