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Apple Desktop Service Certification Sample Questions:

1. On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.

A) selecting the "Open using Rosetta" checkbox in the application's Info window.
B) dragging the application's icon on top of the Rosetta icon in the Dock.
C) selecting the application in the list displayed in the Rosetta pane of System Preferences.
D) first installing Rosetta from the Mac OS X Installation disc.

2. Which of the following is NOT a valid power saving technique in recent Macintosh computers?

A) Use wireless networks instead of wired networks.
B) Quit all the communications applications that may use the modem.
C) Activate the automatic display sleeping.
D) Set up locations optimized for different environments.
E) Activate the automatic hard disk sleep.

3. Which THREE of the following symptoms would be most likely resolved by performing a PMU reset as a first step? SELECT THREE

A) Network / Internet connectivity issues
B) Computer does not turn on
C) Computer does not sleep / wake from sleep
D) Cursor is unresponsive in Finder
E) USB and/or FireWire port(s) do not function

4. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) User's manual
B) Discussions
C) Downloads
D) Knowledge Base

5. A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Hold the eject button down for several seconds to reset the application.
B) Disconnect the power cord and the backup battery for several minutes to reset the SMC.
C) Hold the mouse button down for several seconds to regain cursor control.
D) Press the power button for several seconds to try shutting the computer down.

Solutions: