Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Interoperability | 15% | - APIs and scripting interfaces - Third-party application integration - Integration with Communication Manager |
| Design Requirements & Considerations | 25% | - Network and security design - High availability and redundancy design - Business and functional requirements analysis |
| Implementation & Validation | 15% | - Performance optimization and monitoring - Deployment planning and best practices - Troubleshooting and support design |
| Core Solution Components | 25% | - Contact Center Manager Server and Console - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration |
| Solution Overview & Architecture | 20% | - Avaya Aura Contact Center components - System architecture and deployment models - Scalability and capacity planning |
Avaya Aura® Contact Center Solution Design Sample Questions:
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
- A. Avaya IX ™ Workplace
- B. Avaya IX ™M Workspaces
- C. Avaya Callback Assist
- D. Avaya Agent Desktop
Correct Answer: B 🗳️
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
- A. Open Computing Language (OpenGL)
- B. Microsoft .NET
- C. Simple Direct Media Layer
- D. Open Database Connectivity (ODBC)
Correct Answer: D 🗳️
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
- A. Contact Center Manager Administrator
- B. Contact Center Server Utility
- C. Contact Center Manager Multimedia Administrator
- D. Contact Center Orchestration Designer
Correct Answer: C 🗳️
A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?
- A. Email and Web Communication
- B. AACC High Availability
- C. Avaya Presence Service
- D. Microsoft Lync Integration
Correct Answer: C 🗳️
The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
- A. IP Address
- B. MAC Address
- C. Customer name
- D. Host ID
Correct Answer: B 🗳️
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