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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Call by Call Display
B) Agent Maps
C) Bill Board collection
D) Supervisor Chart

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The model numbers of the existing contact center equipment
C) The salaries of the executives In the meeting
D) The Avaya solutions and services Avaya could offer

3. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Doubt
B) Uncertainty
C) Worry
D) Fear
E) Anxiety

4. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Web Communication
B) Short Message Service
C) Voice Mail
D) Instant Messaging

5. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Agent Map
B) Avaya one-X® Agent Desktop
C) Avaya Agent Desktop
D) Avaya Contact Center Orchestration Designer

Solutions: