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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Access the entire architecture to identify application that can be decommission.
B) Harmonize their business plan to reduce the complexity
C) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
D) Handle the complex business processes manually outside the IT landscape.

2. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create one decomposition relationship each from all commercial offerings to the same technical product
B) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
C) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
D) Create one decomposition relationship each via one parent class product from all commercial offerings

3. Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A) 1:1
B) M:1
C) 1:M
D) M:M

4. United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A) Change of Plan
B) Apply Promotion
C) Disconnect and New order
D) Modify Order

5. UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A) Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
B) Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
C) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
D) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order

Solutions: