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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 92%
B) 18%
C) 58%
D) 32%

2. Which statement is true?

A) No manufacturer can support HP devices better than HP.
B) More than 60% of customers rated the service provided by HP as excellent.
C) HP earned several recognitions for quality of support experience and excellence in operations.
D) HP provides the exact same service experience in more than 80 countries worldwide.

3. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B) A customer's IT staff can be trained by HP to quickly repair printer faults.
C) Customers have security for lost laptops and desktops due to a mobile workforce.
D) Customers can save up to 44% of the cost of an out-of-warranty repair.

4. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Defective Media Retention
B) Tracking and Recovery Services
C) Installation
D) Asset Tagging

5. What is included in the defective media retention service?

A) It allows the HP technician to use refurbished parts to complete a repair.
B) It allows the HP technician repairing the device to keep the defective part.
C) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D) It allows the customer to retain the defective drives that are repaired.

Solutions: