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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?

A) HP Manageability Services help with consistent, scalable, and secure software deployment.
B) Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
C) HP Proactive Security includes services to implement and manage configuration policies.
D) HP Wolf Pro Security can be attached to the deal.

2. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

3. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?

A) At the time designated in the customer's service level agreement for implementing the customer's request for changes
B) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
C) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
D) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process

4. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

Solutions: