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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Next Business Day Onsite Services
B) Configuration Services and Defective Media Retention
C) Accidental Damage Protection and Defective Media Retention
D) Next Business Day Onsite and Installation

2. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to protect PCs with physical anti-theft tagging
B) the ability to load old BIOS versions on new devices
C) the ability to build new PC images per customer specifications
D) the ability to modify, validate, and test customer-supplied images
E) the ability to include the customer logo during the booting process

3. In which customer situation would you propose a services contract?

A) The customer uses only HP products.
B) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
C) The customer wants to pay upfront for both hardware and services.
D) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.

4. How do HP Services help customers save money and simplify processes? (Select two.)

A) They provide free delivery.
B) They cover in-warranty devices from non-HP brands.
C) They limit unexpected costs.
D) They enable customers to concentrate on core business activities.
E) They cover 80% of out-of-warranty repairs.

Solutions: