Exam Name: Selling HP Personal Systems Services 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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PDF at your convenience, PC dumps for simulated tests, APP online on any device: the HP Selling HP Personal Systems Services 2018 material from ExamPrepAway fits your life — 36 practice questions for the HP2-H65 exam.
HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| Topic 2: HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Topic 3: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Topic 4: Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| Topic 5: HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
HP2-H65 Exam FAQ — No Limits
The HP Selling HP Personal Systems Services 2018 blueprint spans 5 domains — including Sales Process and Services Attachment, Competitive Differentiation, HP Services and Support Offerings. Work the domains in order of weight; the complete outline above lists every subtopic.
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The HP Selling HP Personal Systems Services 2018 is HP's certification exam for HP Personal Systems Services. It's harder than a driver's license test — but brand-new learning ways make it manageable.
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HP Selling HP Personal Systems Services 2018 Sample Questions:
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
- A. Accidental Damage Protection and Next Business Day Onsite Services
- B. Configuration Services and Defective Media Retention
- C. Accidental Damage Protection and Defective Media Retention
- D. Next Business Day Onsite and Installation
Correct Answer: D 🗳️
In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)
- A. the ability to protect PCs with physical anti-theft tagging
- B. the ability to load old BIOS versions on new devices
- C. the ability to build new PC images per customer specifications
- D. the ability to modify, validate, and test customer-supplied images
- E. the ability to include the customer logo during the booting process
Correct Answer: C,D 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
In which customer situation would you propose a services contract?
- A. The customer uses only HP products.
- B. The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
- C. The customer wants to pay upfront for both hardware and services.
- D. The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
Correct Answer: D 🗳️
How do HP Services help customers save money and simplify processes? (Select two.)
- A. They provide free delivery.
- B. They cover in-warranty devices from non-HP brands.
- C. They limit unexpected costs.
- D. They enable customers to concentrate on core business activities.
- E. They cover 80% of out-of-warranty repairs.
Correct Answer: A,D 🗳️
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