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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Support and Management Tools | 10% | - Service and support offerings - Security and mobility solutions - HP Web Jetadmin and management software |
| HP Personal Systems Portfolio | 25% | - Desktops, notebooks and workstations - Security, manageability and performance features - Tablets and mobile devices |
| Positioning and Selling Solutions | 20% | - Communicate value and ROI - Match products to customer needs - Address objections and close sales |
| HP Printing Solutions Portfolio | 25% | - Multifunction printers and wide-format systems - Features, benefits and competitive advantages - Inkjet and LaserJet product lines |
| Understand Customer Requirements | 20% | - Identify business and user needs - Define solution requirements - Analyze customer environment and usage scenarios |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
How has HP managed to ship more laser printers than any other competitor?
- A. because HP addresses the customer's needs
- B. because HP is the only company that offers an MFP printer
- C. because of the introduction of color printing in 2013
- D. because HP sells the cheapest printers in the market
Correct Answer: A 🗳️
Which statement best describes HP OfficeJet print quality'? (Select two.)
- A. Customers who work in the Enterprise environment should only be looking at LaserJet printers. HP OfficeJet inks can give you high quality prints that are water resistant.
- B. HP OfficeJet inks can withstand highlighter use and resist smearing.
- C. HP only offers mono printing with ink. and this beats laser print outs
- D. OfficeJet inks are not as good as laser printing for business printing.
- E. Mono only prints are resistant to water.
Correct Answer: B,E 🗳️
Approximately how many test steps do HP desktops, thin clients, workstations, and notebooks undergo?
- A. 50,000
- B. 30,000
- C. 15,000
- D. 10,000
Correct Answer: A 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Which powerful HP solutions offer tools to manage security on printers?
- A. Wireless Direct Printing and AirPrint
- B. HP Universal Print Driver and LANDesk
- C. HP Embedded Web Server and Web Jetadmin
- D. HP BlOSphere and SureStart technologies
Correct Answer: D 🗳️
A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?
- A. HP DisplaySafe frame
- B. HPDuraFinish
- C. spill resistant keyboard
- D. HP 3D DriveGuard
Correct Answer: D 🗳️
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