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CIPS Operations Management Sample Questions:

1. Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?

A) standardisation method
B) constant number method
C) contact method
D) sequence method

2. In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?

A) business processes
B) learning and growth
C) financial
D) customer

3. Doug's Doughnuts Ltd is a large manufacturer of doughnuts. They produce in excess of 100,000 doughnuts per day which are boxed and sent to supermarkets and other retail outlets for sale. Large pieces of machinery are used to make the doughnuts. Which form of maintenance would be the most appropriate to use at Doug's Doughnuts?

A) condition based
B) preventative
C) reactive
D) run to breakdown

4. Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

A) cost reduction
B) quality
C) flexibility
D) dependability
E) innovation

5. The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A) value engineering
B) business process re-engineering
C) quality function deployment
D) defining business needs

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