Analytics Management: 10-15%

• Customer Service Insights Configuration: This section requires one’s knowledge of use cases and capabilities of Customer Service Insights dashboards. It also measures the skills in managing workspaces and connecting to Customer Service Insights.
• Visualization Creation & Configuration: The candidates need to possess the expertise in designing and creating charts and reports with the use of Design wizard. This subtheme will also evaluate the competence of the examinees in configuring interactive dashboards.

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Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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MB-230 Structure

• Candidates can take 180 minutes to complete the final exam.
• The number of questions ranges from 40 to 60.
• The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
• It is delivered in English.
• The cost of such an exam is $165 based on the country, where the exam is proctored.

Microsoft MB-230 Exam Syllabus Topics: