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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?

A) Usage Report
B) CSR Report - Yesterday
C) Teams Contact Details
D) Sites Contact Details

2. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) firewall blocking connection to chat-widget.imi.chat domain
B) incorrect website domain configured for Web Chat Asset
C) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
D) missing Webex Connect flow for chat digital channel

3. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Webex Edge Audio
B) Unified Border Element media bypass only
C) Cisco Emergency Responder
D) Survivable Gateway

4. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Ensure the Condition node is present in the flow for post activities.
B) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
C) Configure the Scripted AI Agent.
D) Add the Media Stream node after the Agent Answered event.

5. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) live agent
B) autonomous AI agent
C) IVR menu
D) scripted AI agent

Solutions: