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NEW QUESTION # 19
You want to create a page view Tracked Event in Insights to monitor traffic to a very specific site domain.
Which method will you use to record the event?
- A. Capture Method
- B. Custom Method
- C. Deploy Method
- D. Selection Method
Answer: A
NEW QUESTION # 20
Which two types of WalkMe content can make up an Onboarding Task?
- A. Smart Walk-Thrus and Shuttles
- B. Smart Walk-Thrus and Resources
- C. SmartTips and Launchers
- D. Resources and Shuttles
Answer: A
NEW QUESTION # 21
What is the function of WalkMe Discovery's License Optimization feature?
- A. To disable unused applications permanently
- B. To identify potential wasted spend on app licenses
- C. To automatically renew software licenses without user intervention
- D. To increase the number of applications used in an organization
Answer: B
NEW QUESTION # 22
You're analyzing data in Insights, specifically the 'What Users Are Searching For' section. You see that users are not finding any helpful content for the search term 'profile' because 85% of the searches for that term are resulting in no action. However, you know that you have content published specific for help with 'profile.
What should you do?
- A. Add Keywords to the content.
- B. Adjust the jQuery for a step in the process.
- C. Give it more time. Users will eventually find the help.
- D. Remove any content related to 'profile.'
Answer: A
NEW QUESTION # 23
What is the primary difference between Global Level Design and Local Level Design in WalkMe?
- A. Global Level Design applies to all WalkMe content, while Local Level Design applies to specific items and can override global settings.
- B. Global Level Design is only available for administrators, while Local Level Design is available for all users.
- C. Global Level Design requires CSS knowledge, while Local Level Design does not for certain elements.
- D. Global Level Design only affects ShoutOuts, while Local Level Design affects SmartTips and Launchers.
Answer: A
NEW QUESTION # 24
Which of the following is the best use case for using Behavior Based Segmentation?
- A. Display different SmartTips for users located in the United States and Italy.
- B. Play a ShoutOut only to users who have already used a specific feature.
- C. Show a time-sensitive ShoutOut and Survey to all users.
- D. Make sure a Launcher only displays for Finance Team members.
Answer: B
Explanation:
Behavior Based Segmentation in WalkMe allows content to be targeted to users based on their past interactions with the platform, such as completing a Smart Walk-Thru, clicking a specific element, or using a particular feature. This is ideal for delivering personalized content to users who have demonstrated specific behaviors. Playing a ShoutOut only to users who have already used a specific feature (e.g., to gather feedback or promote advanced functionality) is a prime example of Behavior Based Segmentation, as it leverages user interaction history to tailor the experience.
The other options are better suited to other segmentation types:
* Option A(Finance Team members) relies on User Role or Department segmentation, not behavior.
* Option C(users in the US and Italy) uses Geographic Location segmentation.
* Option D(all users) does not require segmentation, as it targets everyone.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.3: Segmentation):
"Behavior Based Segmentation targets users based on their interactions with WalkMe content or website elements, such as completing a process or using a feature. This is useful for delivering tailored content, like ShoutOuts, to users with specific behavioral patterns." The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:
"Use Behavior Based Segmentation to engage users who have performed specific actions, such astriggering a ShoutOut for users who have completed a feature-related Smart Walk-Thru, to enhance adoption or collect targeted feedback." Option B is the best use case for Behavior Based Segmentation.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.3: Segmentation.
WalkMe Insights User Guide, "Behavior Based Segmentation" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 13: Advanced Segmentation Techniques.
NEW QUESTION # 25
What is the purpose of using the small ghost icon in the WalkMe Editor when customizing an invisible Launcher?
- A. To adjust the size of the Launcher.
- B. To change the Launcher's shape.
- C. To add animations to the Launcher.
- D. To automatically make all colors of the Launcher transparent.
Answer: D
Explanation:
In the WalkMe Editor, the small ghost icon is a tool used when customizing Launchers to make them invisible by setting their colors to fully transparent. This feature is particularly useful for creating invisible Launchers that overlay and block interaction with specific UI elements without being visible to users. By clicking the ghost icon, the Launcher's colors (background, border, etc.) are automatically set to transparent, ensuring it blends seamlessly into the webpage while still functioning as an interactive element.
The other options are incorrect:
* Adding animations(A) is handled through other customization settings, not the ghost icon.
* Adjusting the size(B) is done via resizing controls, not the ghost icon.
* Changing the shape(C) is managed through shape settings, not transparency.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):
"The ghost icon in the WalkMe Editor's Launcher customization panel sets all colors of the Launcher to fully transparent, creating an invisible Launcher. This is ideal for scenarios where the Launcher needs to block interaction with an underlying element without being visible." The courseAdvancing Your Skills in Building WalkMe Solutionsnotes:
"To create an invisible Launcher, use the ghost icon to automatically apply transparency to all color settings, ensuring the Launcher is undetectable to users while maintaining its functionality." Option D correctly describes the purpose of the ghost icon.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers.
WalkMe Editor User Guide, "Customizing Invisible Launchers" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 5: Advanced Launcher Configurations.
NEW QUESTION # 26
How does WalkMe help organizations enforce policy and compliance requirements?
- A. By monitoring employees through real-time video feeds
- B. By displaying pop-ups for policy acknowledgment and using invisible Launchers to block sensitive fields
- C. By disabling access to all non-compliant employees
- D. By automatically restricting employees from using external software
Answer: B
Explanation:
WalkMe supports organizations in enforcing policy and compliance requirements by providing tools to guide users and prevent non-compliant actions. Specifically, it usespop-ups for policy acknowledgment(e.g., via ShoutOuts or Smart Walk-Thrus) to ensure users confirm understanding of policies, andinvisible Launchers to block sensitive fields, preventing unauthorized interactions without altering the underlying application.
This approach ensures compliance while maintaining a seamless user experience.
The other options are incorrect:
* Restricting external software(A) is not a WalkMe capability; it focuses on in-app guidance.
* Monitoring via video feeds(B) is unrelated to WalkMe's functionality.
* Disabling access to non-compliant employees(C) is too extreme and not a WalkMe feature.
Extract from Official WalkMe Documentation:
According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: WalkMe Fundamentals):
"WalkMe enforces compliance by displaying policy acknowledgment pop-ups through ShoutOuts or Smart Walk-Thrus and using invisible Launchers to block sensitive fields, ensuring adherence to regulations." The courseWalkMe Fundamentalsstates:
"To support compliance, WalkMe uses tools like pop-ups for policy confirmation and invisible Launchers to restrict access to sensitive areas, promoting secure user behavior." Option D accurately describes how WalkMe enforces policy and compliance.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.1: WalkMe Fundamentals.
WalkMe Overview Guide, "Compliance and Policy Enforcement" Section.
Course:WalkMe Fundamentals, Module 5: Supporting Compliance.
NEW QUESTION # 27
When adding new users to an account on a platform, admins must select their permission levels. The company gets a lot of support tickets about users asking what each permission level means or asking to adjust permission levels because they were set up incorrectly. The company already has a help article that lists out all of the permission level definitions, but it isn't used often.
Which of these options would be the best solution to create with WalkMe?
- A. Validation SmartTip
- B. Smart Walk-Thru navigating users to the help Resource
- C. Launcher next to the field that activates a Resource
- D. ShoutOut every time admins begin adding a new user
Answer: C
NEW QUESTION # 28
The ShopMe team wants to put a Launcher on every product page. Example URLS of the product pages are as follows:
http://shopme.walkme.com/product/taylor-swift-1989/
http://shopme.walkme.com/product/nicki-minaj-the-pinkprint/
http://shopme.walkme.com/product/beyonce-beyonce/
How would they build the Current URL rule for when this should appear with best practices in mind?
- A. Current URL> contains > shopme.walkme.com
- B. Current URL is like > walkme.com
- C. Current URL> is like > shopme.walkme.com/product
- D. Current URL> contains > /product
Answer: D
NEW QUESTION # 29
You just published WalkMe content from your Editor for the first time. When you refresh your web page, you do not see any of the content.
Which of the options could you check?
Note: There are 3 correct answers to this question.
- A. Investigate whether any Segmentation rules are configured incorrectly.
- B. Confirm WalkMe is deployed to the environment.
- C. Confirm that you added categories to the WalkMe Menu.
- D. Switch from Build Mode to Play Mode in the Editor.
- E. Reinstall the WalkMe Editor on your computer.
Answer: A,B,D
NEW QUESTION # 30
How would you write a jQuery selector for the following HTML element: <div class="button" id="blueBtn">Click Here</div>?
- A. #blue Btn
- B. div.blueBtn
- C. div#blueBtn
- D. div#button
Answer: C
NEW QUESTION # 31
What is the correct order of operations for determining if WalkMe content should appear on the page?
- A. Web page loads > Segmentation > Individual item conditions
- B. Segmentation > Web page loads > Individual item conditions
- C. Individual item conditions > Segmentation > Web page loads
- D. Start Points > Web page loads > Segmentation
Answer: A
Explanation:
WalkMe follows a specific sequence to determine whether content should appear on a page:
* Web page loads: The page must load for WalkMe to initialize and evaluate content.
* Segmentation: Segmentation rules (e.g., user role, behavior) determine if the content is relevant to the user.
* Individual item conditions: Specific conditions for each content item (e.g., element visibility, URL rules) are checked to finalize display.
This order ensures that WalkMe efficiently evaluates global applicability before checking item-specific criteria, optimizing performance and relevance.
The other options are incorrect:
* Option Areverses the order of page load and segmentation.
* Option Cincludes Start Points, which are specific to Smart Walk-Thrus, not general content display.
* Option Dplaces individual conditions first, which is illogical as the page must load first.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.6:
Content Display Logic):
"WalkMe content display follows this order: (1) Web page loads, initializing WalkMe; (2) Segmentation rules filter based on user attributes; (3) Individual item conditions, such as URL or element rules, determine final display." The courseGetting Started with Building WalkMe Solutionsexplains:
"The sequence for content display is web page load, followed by segmentation to target users, and then individual item conditions to confirm content relevance." Option B correctly outlines the order of operations.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.6: Content Display Logic.
WalkMe Editor User Guide, "Content Display Process" Section.
Course:Getting Started with Building WalkMe Solutions, Module 3: Understanding ContentDisplay.
NEW QUESTION # 32
You are analyzing your Smart Walk-Thru steps and see significant drop-off following a Wait For step.
What should you investigate to try to get to the root of the issue?
- A. Remove the step completely.
- B. Look at your Wait For condition rules.
- C. Update your step triggers.
- D. Look at your Smart Walk-Thru step initiators.
Answer: B
NEW QUESTION # 33
Your company has a reporting page with features that have always been available. They recently added the ability for users to create their own reports. Not everyone uses the reporting tools, but they want to announce the new report creation feature for those who do use it. They will use a ShoutOut for this and only want to show it to users who use the tool.
Under the ShoutOut's engagement tab, which auto-play option would be best?
- A. Play according to a rule
- B. Auto-play
- C. Off (activate via a Launcher)
- D. Play once a day
Answer: A
NEW QUESTION # 34
What are the key benefits of using WalkMe's Digital Adoption Platform (DAP)? Note: There are 3 correct answers to this question.
- A. Improved feature awareness and faster platform activation
- B. Automated onboarding and in-app guidance
- C. Replaces all software within an organization
- D. Eliminates the need for IT support teams
- E. Enhanced visibility into user engagement and friction points
Answer: A,B,E
Explanation:
WalkMe's Digital Adoption Platform (DAP) offers several key benefits to organizations:
* Enhanced visibility into user engagement and friction points(A): Through Insights and Digital Experience Analytics (DXA), WalkMe provides data on user interactions, highlighting areas of difficulty.
* Improved feature awareness and faster platform activation(C): Tools like ShoutOuts and Smart Walk-Thrus promote new features, accelerating user adoption.
* Automated onboarding and in-app guidance(E): WalkMe automates onboarding processes with Smart Walk-Thrus and SmartTips, reducing training needs.
The other options are incorrect:
* Replaces all software(B) is false; WalkMe enhances existing software, not replaces it.
* Eliminates IT support teams(D) is an exaggeration; WalkMe reduces support needs but doesn't eliminate them.
Extract from Official WalkMe Documentation:
Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: Introduction to Digital Adoption):
"Key benefits of WalkMe's DAP include enhanced visibility into user behavior, faster feature adoption through targeted guidance, and automated onboarding with in-app support." The courseWalkMe Fundamentalsexplains:
"WalkMe's DAP drives adoption by offering analytics for engagement insights, promoting features for quicker activation, and automating onboarding with guided content." Options A, C, and E are the key benefits.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.1: Introduction to Digital Adoption.
WalkMe Overview Guide, "Benefits of a DAP" Section.
Course:WalkMe Fundamentals, Module 2: DAP Advantages.
NEW QUESTION # 35
You have a Smart Walk-Thru that begins on the home page, directs the user to a product page where there is a Subscribe button, and continues from there. If the user is already on a product page with a Subscribe button, you want the user to be able to start the Smart Walk-Thru from that page.
However, since not all product pages have a Subscribe button, you don't want the user to be able to start the Smart Walk-Thru on those pages because the Smart Walk-Thru is specifically related to product subscriptions.
The URL of the product pages starts with: www.PetShop.com/product-page
Following best practices, which rule(s) would you suggest to use as a Start Point?
- A. Current URL -> Contains -> /product-page AND Element on screen -> Is Visible
- B. Current URL -> Contains -> /product-page/mixed-bird-seeds OR Element on screen -> Is Visible
- C. Current URL -> is exactly -> www.PetShop.com/product-page
- D. Element On Screen -> is visible
Answer: A
NEW QUESTION # 36
You're getting ready to plan your next build. What data/section in Insights can you use to help you Capacitor determine which content your end users may need you to build next?
- A. Total Menu Opens
- B. Activity Log
- C. Text and Multilanguage
- D. What Users Are Searching For
Answer: D
Explanation:
The WalkMe Insights platform is designed to provide actionable data to optimize digital adoption by identifying user behavior and content needs. The "What Users Are Searching For" section in Insights specifically tracks search terms entered by end users in the WalkMe Menu, revealing what content or guidance they are seeking. This data is critical for planning future builds because it highlights gaps in existing content or areas where users need additional support. For example, if many users search for "profile settings" but find no relevant content, this indicates a need to build guidance for that process.
In the context of the question, "What Users Are Searching For" directly informs the WalkMe Builder about user pain points and content demands, unlike the other options:
* Total Menu Opensonly shows how often the WalkMe Menu is accessed, not what users are looking for.
* Activity Logprovides a record of user interactions with WalkMe content but doesn't specifically highlight search behavior or content needs.
* Text and Multilanguagerelates to content localization settings, not user behavior or content planning.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):
"The 'What Users Are Searching For' report in Insights displays the search terms entered by end-users in the WalkMe Menu, along with metrics such as the percentage of searches resulting in no action. This report helps Builders identify content gaps and prioritize new builds based on user demand." Additionally, the courseAdvancing Your Skills in Building WalkMe Solutionsemphasizes:
"Leveraging Insights data, particularly the 'What Users Are Searching For' section, enables Builders to align content creation with user needs, ensuring proactive digital adoption support." This confirms that option C is the correct choice, as it directly correlates with determining future content needs based on user search behavior.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting.
WalkMe Insights User Guide, "What Users Are Searching For" Report.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 4: Using Insights forContent Planning.
NEW QUESTION # 37
When are SmartTip validation rules evaluated?
- A. When the user clicks into a field.
- B. When the user refreshes the page.
- C. When the user enters content into a field and then clicks or tabs outside of the field.
- D. When the user enters content into a field.
Answer: C
NEW QUESTION # 38
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