Apr 04, 2024 Updated 820-605 Dumps Questions For Cisco Exam
Best Value Available Preparation Guide for 820-605 Exam
NEW QUESTION # 13
What is the customer success objective of a Quarterly Success Review?
- A. Introduce new products and services.
- B. Align work effort to outcomes.
- C. Evaluate renewal contract.
- D. Create a success plan.
Answer: B
NEW QUESTION # 14
Which two actions should be taken when a customer's usage is in decline? (Choose two.)
- A. Show the customer how the current solution compares to the offers from a competitor.
- B. Review the implementation plan with key customer leadership.
- C. Assess the capabilities of the solution against the customer's desired outcomes.
- D. Identify changes in the customer's business processes.
- E. Tell the customer a new solution will soon be available.
Answer: C,D
NEW QUESTION # 15
Which definition of customer success is true?
- A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
- B. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
- C. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- D. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
Answer: D
NEW QUESTION # 16
Which statement describes an end user adoption barrier?
- A. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
- B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
- C. The budget is insufficient to implement the solution for a new branch of the business.
- D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
Answer: D
Explanation:
Explanation/Reference: https://useriq.com/user-adoption-barriers/
NEW QUESTION # 17
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline. - B. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio. - C. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
- D. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
Answer: D
NEW QUESTION # 18
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Answer:
Explanation:
NEW QUESTION # 19
You notice a decline over lime in your customer's usage of your product. Which action do you consider?
- A. Re-assess the customer's business process and outline the capability of the solution.
- B. Carefully tell the customer to get more people to use your product.
- C. Show the customer a comparison of the solution versus the competition.
- D. Tell the customer a new solution will soon be available.
Answer: D
NEW QUESTION # 20
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. deployment of solution
- B. expansion of solution features
- C. expansion of solution services
- D. purchase of a new solution
- E. renewal of solution subscription
Answer: B,D
NEW QUESTION # 21
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)
- A. employee satisfaction
- B. cost efficiency
- C. risk management credibility
- D. sustainability
Answer: A,B
NEW QUESTION # 22
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
- A. Provide break-fix support for technical problems experienced or observed by the customer.
- B. Provide training content to address current and existing barriers.
- C. Provide a detailed cost structure for the management team.
- D. Provide direct and in-depth technical expertise upon customer request.
Answer: B
NEW QUESTION # 23
DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:
Answer:
Explanation:
NEW QUESTION # 24
What defines customer success?
- A. the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.
- B. the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.
- C. the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- D. a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.
Answer: B
NEW QUESTION # 25
What are two customer advantages of purchasing subscription licenses? (Choose two.)
- A. It provides the customer with a pay per use model.
- B. Software maintenance is offered through a separate contract.
- C. It enables software providers to control customer consumption.
- D. It creates high aftermarket resale value.
- E. The customer can discontinue the subscription if value is not realized.
Answer: A,E
NEW QUESTION # 26
What are two barriers of adoption in an organization? (Choose two.)
- A. implementation issues
- B. new product sales motion
- C. lack of knowledge on solution
- D. organizational announcements
- E. hiring practices
Answer: A,C
NEW QUESTION # 27
Which two actions are in adoption campaign? (Choose two.)
- A. survey sent to all end users
- B. messaging to users on best practice approaches to their solution
- C. renewal reminder to stakeholders
- D. messaging to stakeholders on new product releases
- E. messaging to stakeholders on the new features of their solution
Answer: B,E
Explanation:
Explanation/Reference: https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-Success-Campaigns- Into-Action
NEW QUESTION # 28
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