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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. Which management process has the benefits of group problem solving, information sharing, and cooperation across business functions? Choose 1 answer

A) Criteria for Growth
B) Total Control Management
C) Change Control
D) Total Quality Management

2. Which employee selection instrument would be most appropriate when trying to determine how well an individual can participate in a variety of physical job requirements? Choose 1 answer

A) Cognitive ability test
B) Integrity test
C) Performance test
D) Personality ambitions test

3. Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer

A) Avoidance
B) Communication
C) Superordinate goals
D) Authoritative command

4. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) ISO 9000
B) Reengineering
C) Customer relationship management
D) Six Sigma

5. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer connection society
B) Customer liaison policy
C) Customer association organization
D) Customer relationship management

Solutions: