Exam Name: WGU Operations Management (C215, VDC2)
Certification Provider: WGU
Corresponding Certification: Courses and Certificates
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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 6: Production Planning and Scheduling | - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Theory of Constraints (TOC) - Aggregate planning |
| Competency 4: Supply Chain Management | - Logistics and distribution - Sourcing and procurement - Supply chain design and strategy - Inventory management |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) |
| Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods - Forecast accuracy measures |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies |
| Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Statistical Process Control (SPC) - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle |
WGU Operations Management (C215, VDC2) Sample Questions:
Which two types of operations include repetitive processes?
Choose 2 answers
- A. Line process
- B. Project process
- C. Continuous process
- D. Batch process
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Which function does marketing play in a just-in-time (JIT) organization?
- A. JIT marketing simplifies inventory flow.
- B. JIT marketing focuses on producer-driven quality.
- C. JIT marketing synchronizes product demand with assembly.
- D. JIT marketing focuses on customer-driven quality.
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers
- A. Hire temporary workers
- B. Build new production facilities
- C. Subcontract a portion of production capacity
- D. Hire and train new full-time employees
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
What is one advantage of a periodic review system?
- A. All items are reviewed during the same time interval.
- B. Items are handled individually.
- C. Less inventory is needed to protect against stockouts.
- D. Inventory balances are updated after every transaction.
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Which formula would compute process velocity?
- A. Time a resource is used / time a resource is available
- B. Throughput time / value-added time
- C. Actual output / standard output
- D. Output / input
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