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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A) Set aside time in the session to practice threading and emoji reactions live.
B) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
C) Test your attendees with multiple choice questions about threading and emoji reactions.
D) Include a screenshot of threads and emoji reactions on your slides.

2. Your Slack client requests your guidance on evaluating eDiscovery and DLP applications for their Slack Enterprise Grid. Specifically, the client's Enterprise Security team wants to understand the access these applications will have to data on their grid.
How would you respond to this question?

A) eDiscovery applications need only create access to Slack data, whereas DLP applications require both read & write access.
B) Both eDiscovery and DLP applications require read & write access to Slack data.
C) eDiscovery applications need only read access to Slack data, whereas DLP applications require both read & write access.
D) eDiscovery applications need only read access to Slack data, whereas DLP applications require both create & update access.

3. Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?

A) Request teammates to share their updates in the project channel.
B) Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.
C) Use huddles for everyone to join the 9 a.m. meeting and share their updates.
D) Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.

4. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Governance Session
B) Key Messaging
C) Grid Design Workshop
D) Channel Strategy Session

5. What can you do to prevent the creation of duplicate users as a result of a grid migration?

A) Ask users to update their usernames to a standard nomenclature.
B) Ensure users' emails in Slack match SSO.
C) Require users to login with their existing email and password.
D) Make sure all guests are promoted to full members.

Solutions: