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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Customer Acquisition Management
B) Utility Self-Serve Portal
C) Experience Self-Serve Portal
D) Energy and Utilities Contact Center Console

2. An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A) An account record with record type Consumer
B) An account record with record type Service
C) An account record with record type Service Aggregator
D) An account record with record type Billing

3. An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?

A) Adding fields in Checkout method
B) Adding fields in CPQ configuration
C) Creating Apex trigger
D) Using Field Mapper

4. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
B) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
C) A consultant should create new permission sets to grant appropriate access to all required objects.
D) The Customer Acquisition Management application cannot support unauthenticated self serve portal users

5. An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A) A Pricing Variable, with type as Price and charge type as Recurring
B) A Pricing Plan Entry, with type as Price and charge type as Recurring
C) A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
D) A Price List Entry, with amount as $60. currency as USD and charge type as Recurring

Solutions: