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Salesforce Certified Slack Administrator Sample Questions:

1. You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A) Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).
B) Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
C) Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
D) Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.

2. Your organization enabled data residency and chose to host your organization's data in the Montreal, Canada region.
Which specific data types will be uniquely stored in this geographic region? (Select the best answer.)

A) Messages, files, snippets, posts and files
B) Messages, files, data used for analytics, snippets and posts
C) Messages, files, snippets, posts and member profiles
D) Messages, files, snippets, workspaces and channel membership information

3. What are two reasons why a company would be interested in using SAML single sign-on (SSO) to authenticate its users on Slack?
(Select the TWO best answers.)

A) It allows your organization to control the encryption keys to your users' data within Slack.
B) It allows employees to use the same login credentials they already use for other applications.
C) It is a standard security feature that is available on all of Slack's paid plans.
D) It gives organizations more control over their security policies, including password format requirements.
E) It replaces the need for your admins to have to set up an identity provider (IdP) for Slack.

4. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
B) Encourage executives to model this behavior and communicate in public channels themselves.
C) Work closely with the executive team, and have them mandate public channel usage.
D) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.

5. You're overseeing the workspace design for your organization's launch of Slack Enterprise Grid. You want to prioritize ease of administration for channels, workspaces, users, and user groups.
Which is the most important step when setting up your workspaces?
(Select the best answer.)

A) Identify an appropriate set of Workspace Owners and Admins for each workspace.
B) Minimize the number of multi-workspace channels to administer.
C) Take into account the cultural dynamics within the company.
D) Ensure users can frequently and easily switch between workspaces throughout the day.

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