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Salesforce Certified Slack Administrator Sample Questions:

1. Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org.
Large Inc.'s Human Resources (HR) director is looking to streamline how they:
* Share department-specific policies, and
* Handle sensitive questions hiring managers may have regarding recruiting and candidate offers.
Each department has its own separate Enterprise Grid workspaces. How should the HR director use Slack for this use case?
(Select the best answer.)

A) Create a multi-workspace private channel for each department, and add the hiring managers to the appropriate channel.
B) Create separate hiring manager group direct messages (group DMs) for each Department.
C) Create a private channel in the HR workspace, and add the departmental hiring managers to that channel.
D) Create a multi-workspace public channel for each department, and add the hiring managers to the appropriate channel.

2. You're an Org Owner trying to determine which organizations your company works with in Slack Connect channels.
What is the best way to gather this information?

A) Review the Slack Connect connections in the Org Admin dashboard.
B) Search for Slack Connect channels in the channel management dashboard.
C) Export the list of Slack Connect channels from the analytics dashboard.
D) Review the Slack Connect section of your Slack sidebar.

3. Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate. You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.
Why is the new hire unable to join your workspace?
(Select the best answer.)

A) The Workspace Admin must add the new hire as a Single Channel Guest to the workspace.
B) The workspace requires an invitation from the Workspace Admin to join.
C) The workspace requires the new member to request to join.
D) The workspace requires approval from the external partner for new members to join.

4. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
B) The number of messages posted in the #help-hr triage channel over the past 30 days
C) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
D) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses

5. A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.

A) True
B) False

Solutions: