Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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- Total Questions: 82
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- Total Questions: 82
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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Order Management | 20% | - Omni API and Order Capture - Pricing and bundled offerings - Product catalog management - Order lifecycle management |
| Fulfilment & Provisioning | 20% | - Fulfilment order orchestration - Inventory and allocation - Service activation processes - Resource pool management |
| Billing & Revenue Management | 20% | - Invoice generation and management - Usage-based billing - Revenue recognition concepts - Billing architecture and processes |
| Salesforce Communications Cloud Overview | 10% | - Core components and architecture - Communications Cloud value proposition and capabilities - Use cases and customer benefits |
| Analytics & Reporting | 15% | - Reporting for operations and finance - Communications Cloud analytics capabilities - Key metrics and dashboards |
| Product Catalog Management | 15% | - Defining products and services - Service characteristics and resource specifications - Offerings and pricing strategies |
Before You Book the Salesforce-Communications-Cloud Exam: Read These
Currently, the Salesforce-Communications-Cloud exam's passing score is 65% and the registration fee is $200 USD. Both are Salesforce's figures and subject to revision — verify them on the official site before you schedule.
Reliability here is built, not claimed. The Salesforce-Communications-Cloud bank is written by a team of IT experts and certified trainers with a wealth of knowledge in the Salesforce Communications Cloud Accredited Professional (AP) field, and we constantly keep it updated. The online test engine is the signature service: it fits the atmosphere of the actual test in advance, supports Windows, Mac, Android, and iOS, carries no installation limits, and lets you practice anytime, anywhere — perfectly suited to IT workers. Download the free sample first to learn about the product, and know that after purchase you may request the latest version at any time on top of 365 days of automatic updates.
The Salesforce Communications Cloud Accredited Professional (AP) blueprint covers these core domains:
- Order Management (20%)
- Product Catalog Management (15%)
- Billing & Revenue Management (20%)
Further domains complete the official outline; the bank addresses every one.
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Salesforce states the following prerequisites for the Salesforce Communications Cloud Accredited Professional (AP): Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes.
Confirm the details on the official certification page before registering.
According to the latest exam information, the Salesforce-Communications-Cloud exam includes 60 questions and allows 90 minutes minutes. The online engine reproduces those conditions so practice matches the formal test's atmosphere.
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- B. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
- E. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
Correct Answer: B,C,D 🗳️
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Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber.
UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?
- A. 1:1
- B. M:1
- C. 1:M
- D. M:M
Correct Answer: A 🗳️
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UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
- A. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
- B. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
- C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
- D. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
What are the 3 keys inputs used by order management to determine the output of MACD order.
- A. Order and order item details
- B. Fulfillment request and fulfillment request line records
- C. Commercial and technical product configurations
- D. Quote and quote line items records
- E. Assets and inventory item records
Correct Answer: A,B,E 🗳️
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ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use industry order management to inform the assurance platform as a part of the orchestration plan
- B. Use a Bulk API connector via middleware
- C. Use platform events and GetAsset API
- D. Use an on-demand data pull from communication cloud using REST API from servicer assurance
Correct Answer: A 🗳️
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