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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

A) Multiple subtabs can be beneath a single parent record.
B) Service representatives with lower resolution monitors will have a better user experience.
C) More than one detail item can be open at a time.
D) A split list of recordsand individual record detail can see on the same screen.

2. A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users.
Which page layout feature should be used to control the visibility between users?

A) Audience Targeting
B) Dynamic Forms
C) Field-Level Security

3. During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.
Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

A) Perform common tasks without navigating away from page
B) Access to view a list of records favorited for quickaccess
C) Access at any time to a customized set of items specific to an app
D) Access to a consistent custom help menu across the org for all users
E) Quick access to Lightning Dialer

4. Cloud Kicks wants to implement its company colors in all UIcomponents, like buttons and icons, using a custom themes.
How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?

A) JS libraries loaded from a static resource
B) Builder panels
C) CSS Hexcolors
D) Design tokens prefixed with "brand"

5. Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu.
Which activity should the designer use while card sorting?

A) Arrange pages in the navigation menu by alphabetical order.
B) Compare two versions of the navigation menu mockups to see which performs better.
C) Have users sort the cards based on similar categories or groups.

Solutions: