Exam Name: Salesforce Certified Experience Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Experience Personalization | - Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration |
| Topic 2: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 3: Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Topic 4: Experience Site Configuration | - Templates and branding - Site creation and setup - Navigation and structure configuration |
| Topic 5: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 6: Security and Access | - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility |
Salesforce Certified Experience Cloud Consultant Sample Questions:
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's sitemanager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether a custom robots.txt file to control indexing has been created.
- B. Check whether the Experience site is public and activated. Pencil & Paper
- C. Check whether manual sitemap refresh happens on the last day of every month.
- D. Check whether the SEO Institute has provided the approval for the site with end date.
Correct Answer: A,B 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?
- A. Create a Visualforce page that receives and validates the SAML assertion.
- B. Create a Connected App with custom attributes before configuring SAML settings.
- C. Register the Experience Cloud site as an Identity Provider in SAML settings.
- D. Use thesite login URL as an endpoint where SAML assertion is made.
Correct Answer: D 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
- A. Help Center
- B. Customer Service
- C. Partner Central
- D. Customer Account Portal
Correct Answer: D 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Limit the number of questions posted per day.
- B. Tell users to submit a case for unanswered questions.
- C. Enable Escalate to Case.
- D. Create moderators for each topic.
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Which step denotes the completion of an Experience Cloud site setup?
- A. Activating the site
- B. Assigning profiles to users
- C. Assigning roes to users
- D. Setting up SSO
Correct Answer: A 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
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