Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C_TCRM20_70 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Process | 8-12% | - Sales Management
|
| Organizational Model and Master Data | 8-12% | - Master Data
|
| Middleware and Data Exchange | 12-16% | - CRM Middleware
|
| Pricing and ERP Integration | 8-12% | - Pricing and Integration
|
| Service Process | 12-16% | - Service Management
|
| Marketing | 8-12% | - Marketing Processes
|
| Reporting and Analytics | 8-12% | - CRM Reporting
|
| Business Transactions | 12-16% | - Transaction Framework
|
| Interaction Center | 8-12% | - Customer Interaction
|
| CRM Fundamentals and Architecture | 8-12% | - CRM Basics
|
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