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Pegasystems Certified System Architect (CSA) 74V1 Sample Questions:

1. An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.
If the credit is acceptable, the loan application is forwarded to a loan officer for review.
If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.
If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.
A)

B)

C)

D)

A) Option B
B) Option D
C) Option C
D) Option A

2. In the Answer Area, identify the type of data measured in each report.

3. When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement the requirements so each approver can work independently?

A) Create three parallel processes with approval assignments.
B) Create business logic to route to the different approvers.
C) Create an approval step with cascading approval.
D) Route to a workbasket where all three roles have access.

4. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?

A) Add a case-wide optional process to the case workflow to perform the address change.
B) Add an alternate stage to the case life cycle to change the address.
C) Add a button to each assignment to present the customer with a form to submit a new address.
D) Add a case-wide optional action to the workflow for the address submission.

5. Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

A) Add an Item Retention alternate stage and define a process for retention of item.
B) Add a decision in the Item Return process to change the stage when a return is not necessary.
C) Replace the Wait step in the Item Return stage with a Change Stage step.
D) Add a condition to skip the Item Return stage when a return is not necessary.

Solutions: