Aim of the Certificate Exam

The certification exam is designed to help the candidate excel and command his future progression. It is designed to

• Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
• Differentiate individual in a crowded job market
• Empower individuals to execute tasks with confidence and skill

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

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Target Audience

The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.

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Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Financial Transactions Ability to manage Financial Transactions

• Business Object Elements Knowledge to use and configure Business Object Elements

• Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

• Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

• Case Management Ability to Configure Case Management Functionality

• Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

• Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

• Device Management Knowledge to Manage and Configure Meters and Items and other devices

• To Do Ability to Manage and Configure To Do Functionality

• Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

• Business Object Business Rules Ability to use Business Object Rules

• Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

• Service Scripts Knowledge to configure Service Scripts

• Business Object Options Ability to use various options with Business Objects

• Business Object Access Rights Ability to Manage and Configure Access Rights

• Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

• Adjustments Ability to Configure and Manage Adjustments in Bills

• Business Object Inheritance Share Business Object Properties for better usage and configuration

• Payments Diligently Manage Payments, Overpayment and Payment Distribution

• Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

• Meter Reading Ability to read meters and maintain readings for future reference

• Bundling Use Bundling capabilities to Configure Business Process

• Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

• Revision Control Ability to Use and Configure Revision Control

• Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

• Business Services Ability to Manage and Configure Business Services

• Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

The candidate needs to go through and be proficient in every topic.

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