Exam Name: Nortel Contact Center RIs. 7.0 SCE Scripting
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 922-062 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Processing | - Call handling logic
|
| Topic 2: Administration and Maintenance | - Managing SCE applications
|
| Topic 3: Script Design and Development | - Creating call flow scripts
|
| Topic 4: Testing and Debugging | - Validation and troubleshooting
|
| Topic 5: Database and External Integration | - Application integration
|
| Topic 6: Service Creation Environment Fundamentals | - SCE architecture and components
|
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