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Nokia SDM Certification - CARE Sample Questions:

1. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Motivation.
B) Customer Responsiveness.
C) Value.
D) Demarcation.

2. Who approves free of charge services included in the Care Contract?

A) Sales Director.
B) Care Program Manager.
C) Depending on NSN policy regarding discounts the person may vary.
D) Head of CT after consulting Sales Director.

3. What is a legally secure contract for NSN and a Customer?

A) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
B) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.
C) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.
D) Terms and conditions documenting the commitments of both parties needs to be written and signed.

4. In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?

A) Responsibility is split between SI and Care according to local agreement.
B) 100% Care.
C) NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.
D) SI local organization.

5. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A) Contract start and end date, SLA and service items.
B) CaPM; F&C and CT head contact details.
C) Service Items, Purchase Order numbers and total contract value.
D) Sales organisation, distribution channel and payment terms.

Solutions: