Exam Name: Troubleshooting Microsoft Exchange Online
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365
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Microsoft MS-220 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Hybrid Exchange Troubleshooting | - Hybrid configuration issues
|
| Exchange Online Architecture & Connectivity | - Exchange Online service components
|
| Mail Flow Troubleshooting | - Message routing
|
| Security & Compliance Troubleshooting | - Authentication and access issues
|
MS-220 Exam FAQ: Microsoft Certification Questions Answered
Microsoft Troubleshooting Microsoft Exchange Online is an official Microsoft exam, registered under exam code MS-220. Passing it grants the Microsoft 365 Messaging Administrator Associate (Exchange Online Focus) certification, a credential at the Associate level. It also relates to Microsoft 365 Messaging Administrator Associate, MS-203 Microsoft 365 Messaging, giving it value beyond a single title. Qualifications remain the quickest standardized proof of professional skill, and this one carries the vendor's own authority behind it.
Recommended experience with Microsoft 365 messaging administration and Exchange Online; familiarity with MS-203 content is suggested.
Policies change, so confirm the current requirements before you register.
Microsoft Troubleshooting Microsoft Exchange Online registration is available through the official channels listed below.
When scheduling, keep in mind the exam is delivered Online proctored exam via Pearson VUE or authorized testing provider (subject to Microsoft certification delivery platform).
Yes, Microsoft recommends the following training for Microsoft Troubleshooting Microsoft Exchange Online candidates.
- Microsoft Learn - Exchange Online training path
- MS-203: Microsoft 365 Messaging Administrator Associate training
Training supplies the knowledge; deliberate practice supplies the exam skill. The 107 practice questions in the ExamPrepAway MS-220 package handle the second half.
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ExamPrepAway backs your purchase with a 100% money-back guarantee under stated conditions. If you take the Microsoft Troubleshooting Microsoft Exchange Online exam within 60 days of purchase and fail, you may claim a full refund, provided the exam corresponds to your product. Attempts taken within 3 days of purchase are ineligible, as are products downloaded but never used, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Rather exchange than refund? You can receive two other exam products of equal value free and keep the update service on your original purchase.
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Microsoft Troubleshooting Microsoft Exchange Online is structured into 4 official domains. The leading ones are Mail Flow Troubleshooting, Exchange Online Architecture & Connectivity, and Security & Compliance Troubleshooting. The full outline is published above on this page; knowing exactly what the exam tests is the foundation every efficient study plan is built on.
Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:
A company uses Exchange Online.
The company configures an SMTP relay device. Users report they are unable to send email through the relay device.
You need to ensure that the relay device can send email by using SMTP AUTH.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Instruct users to specify a different email address when sending email.
- B. Configure the network firewall to allow traffic on port 587.
- C. Configure the network firewall to allow traffic on port 443.
- D. Configure a licensed Microsoft 365 mailbox on the relay device.
Correct Answer: B,D 🗳️
You need to prevent the issue reported by User8 from recurring. What should you do?
- A. Apply a retention policy.
- B. Apply a data loss prevention policy.
- C. Perform an eDiscovery Search and Hold
- D. Review the audit log.
Correct Answer: A 🗳️
A company uses Exchange Online.
A user receives a non-delivery report when sending emails to external recipients. You perform a message trace and discover that emails are not being sent from the Exchange environment.
You need to identify the component that is causing the issue.
Which component is causing the issue?
- A. Connection filter policies
- B. Mail flow rules
- C. Anti-spoofing protection
- D. Anti-phishing protection
Correct Answer: B 🗳️
Which roles should Admin1 assign to HR and technical support department members? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
A company uses Exchange Online.
You observe validation errors for objects provisioned in the Microsoft 365 Admin portal. The objects include users, groups, and contacts.
You need to retrieve the validation errors for the object types.
Which cmdlets should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
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