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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which one of the following statements BEST describes a definitive media library (DML)?

A. A secure location where definitive hardware spares are held
B. A database that contains definitions of all media CIs
C. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
D. A secure library where definitive authorized versions of all software and back-ups are stored and protected

Question 2

Which one of the following is NOT an objective of problem management?

A. Minimizing the impact of incidents that cannot be prevented
B. Eliminating recurring incidents
C. Restoring normal service operation as quickly as possible
D. Preventing problems and resulting incidents from happening

Question 3

From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A. Supplier
B. User
C. Customer
D. Administrator

Question 4

Which of the following is the BEST description of a centralized service desk?

A. The desk provides 24 hour global support
B. There is a single desk in one location serving the whole organization
C. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
D. The desk is co-located within or physically close to the user community it serves

Question 5

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A. A change advisory board
B. A change request
C. A change model
D. A change

Solutions: