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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Assessment; part of IBM SmartCloud Control Desk
B) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
D) Impact Analysis; part of IBM SmartCloud Control Desk

2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) There are no special limitations. All required language supports can be installed using the product installation media.
B) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C) If using MS SQL, only one language support can be installed -- either English or non-English.
D) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.

3. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Tasks Plan
B) Job List
C) Job Plans
D) Tasks List

4. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Define the new users in the existing IBM SmartCloud Control Desk
B) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
C) Buy an additional 5,000 end user licenses
D) Build a separate instance of IBM SmartCloud Control Desk

5. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Advanced workload designer
B) Client browser settings
C) Application logs
D) System performance console

Solutions: