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HP HP2-B109 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing Portfolio | - Printer and MFP product families - Print solutions and services (managed print, security, workflows) - Key differentiators of HP printing technology |
| Topic 2: Sales Methodology and Customer Engagement | - Identifying customer needs and use cases - Competitive positioning and objection handling - Solution mapping and value selling |
| Topic 3: HP Solutions and Ecosystem | - HP services and subscription models - Security, manageability, and hybrid work solutions |
| Topic 4: Personal Systems Hardware | - Notebook, desktop, and workstation product lines - Hardware security and manageability features - Commercial vs consumer device positioning |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
Which mouse would a high-end graphics designer most likely prefer?
- A. Logitek MX Performance mouse
- B. SpacePilot Pro 3D mouse
- C. Microsoft Wireless Mobile Mouse
- D. Logitek Wireless Gaming mouse G700
Correct Answer: B 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Your customer is experiencing large numbers of calls to the Help Desk. You know that Web Jetadmin will reduce the number of these calls. To build your business case, which figure would you use to estimate the cost to the customer for each call?
- A. $50
- B. $30
- C. $40
- D. $60
Correct Answer: B 🗳️
What is a benefit of business value selling?
- A. It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
- B. It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
- C. It ensures customers are able to realistically compare product features and advantages and determine the best solution for their organization.
- D. It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
Correct Answer: B 🗳️
Your SMB customer has a series of ad hoc paper-based processes to manage their business. They need to create workflows to improve their efficiency.
Which solution would you recommend?
- A. A full document management system with integrated document and applications workflows
- B. A Smart MFP solution, like an HP Flow MFP
- C. A high speed scanner, like an HP Scanjet Enterprise Flow N9120 Flatbed scanner
- D. A Smart MFP solution, like an HP Flow MFP, plus HP Capture and Route
Correct Answer: B 🗳️
How would you summarize the potential savings that Thin Client solutions can provide to your customers?
- A. 34% less maintenance costs
- B. 16% capital cost savings
- C. 79% lower down-time cost per user
- D. 48% lower total cost of ownership
Correct Answer: D 🗳️
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