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EXIN ITIL Foundation Sample Questions:

1. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service design
B) Service operation
C) Service transition
D) Continual service improvement

2. What are the categories of event described in the ITIL service operation book?

A) Warning, reactive, proactive
B) Scheduled, unscheduled, emergency
C) Informational, warning, exception
D) Informational, scheduled, normal

3. A process owner has been identified with an "I" in a RACI matrix.
Which one of the following would be expected of them?

A) Be accountable for the outcome of an activity
B) Be kept up-to-date on the progress of an activity
C) Manage an activity
D) Perform an activity

4. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Technical management
B) Urgent change board
C) Emergency change advisory board
D) Urgent change authority

5. Which process is responsible for sourcing and delivering components of requested standard services?

A) Service portfolio management
B) Request fulfilment
C) Service desk
D) IT finance

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