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CompTIA A+ Recertification Exam for Continuing Education Sample Questions:

1. A technician's is onsite troubleshooting a user's issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation?

A) Ignore the call and continue with the scheduled itinerary.
B) Leave the current appointment to assist the calling customer.
C) Let the call go to voicemail and respond when time permits.
D) Apologize to the customer and answer the call.

2. A user reports the Internet connection is not working on the corporate network. After running through the troubleshooting steps, the administrator finds the computer has a valid
IP address, can connect to network shares, and can view local intranet pages in the web browser. The administrator tries navigating to a public Internet page and it times out. Which of the following should the technician configure next?

A) Proxy settings
B) Lmhosts files
C) Hosts files
D) IPv6 settings

3. A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands?

A) chkdsk
B) bootrec
C) extract
D) diskpart

4. A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?

A) Replace the RAID controller.
B) Reinstall the RAID drivers.
C) Reseat the drive cable in the array.
D) Replace the faulty drive in the array.

5. A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?

A) Update the video card drivers
B) Connect an external monitor
C) Change the screen orientation
D) Replace the video card

Solutions: