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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. According to Juran, there are several options to improve quality- these include which of the following? Select THREE

A) renovate
B) reallocate
C) remove
D) repair
E) refine

2. Which of the following will increase 'order winning' objectives of a retail organisation?

A) customer loyalty
B) increased costs
C) improved supplier relations
D) streamlined operations procedures

3. An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?

A) yes- these objectives always guarantee a sale
B) yes- this means the product is superior to that of competitors
C) no- order qualifying is the process of accepting an order from a client, which may be rejected by the organisation
D) no- this means a customer will buy from the organisation, but not this particular product

4. Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE

A) raw materials
B) customers
C) employees
D) money
E) information

5. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 2?

A) mixed maintenance
B) condition-based maintenance
C) run-to-breakdown maintenance
D) preventative maintenance

Solutions: