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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What is an identified challenge to including patients, family members, and care partners in the co-design process?

A) Communicating the process objectives to patients
B) Reaffirming the value of the time one will invest in the effort
C) Creating the necessary incentive program for engagement
D) Securing a diverse range of patients and experiences

2. Which is a fundamental rule to follow when creating data illustrations?

A) Label everything appropriately so that the reader does not misinterpret the data.
B) Use plenty of text and special graphing features in order to clearly communicate to the reader.
C) Maintain a ratio of 1:2 between the vertical and horizontal axes.
D) Accompany the graph with a brief narrative description.

3. In analyzing an organization ' s patient experience data, the patient experience professional observes that the standard deviation gets smaller as the responses become more similar for each question. Which is the BEST explanation for this phenomenon?

A) As responses become more similar, the mean increases, resulting in the standard deviation becoming smaller.
B) As responses become more similar, they are closer to the mean, resulting in the standard deviation becoming smaller as well.
C) As responses become more similar, the more different respondents are from each other, resulting in the standard deviation becoming smaller.
D) As responses become more similar, the median and mode become smaller. Thus, the standard deviation also becomes smaller.

4. Which strategy BEST demonstrates an effective integration of patient and family advisors?

A) Hosting a reception for patient and family advisors to meet hospital executive leadership
B) Presenting completed plans for newly designed patient rooms to the patient and family advisory council
C) Utilizing patient and family advisors as members of interview panels for hospital key leadership positions
D) Inviting families in the hospital or hospital board members who have been patients to join the patient and family advisory council

5. How can patient experience survey results BEST be used to influence organizational efforts?

A) Analyze organizational and unit-level performance to monitor and follow up on performance.
B) Establish clear goals, align behaviors, and consistently review performance.
C) Recognize and reward outstanding behaviors that drive desired results.
D) Align behaviors to survey results throughout the organization to drive desired outcomes.

Solutions: