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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionWeightObjectives
Analytics and Reporting15%- Data Insights
  • 1. Track nonprofit impact measurements
  • 2. Analyze fundraising and program metrics
- Reporting and Dashboards
  • 1. Build nonprofit-specific reports
  • 2. Configure dashboards for stakeholders
Integration and Data Management20%- System Integration
  • 1. Recommend API and middleware solutions
  • 2. Integrate external nonprofit systems
- Data Management
  • 1. Apply data governance strategies
  • 2. Manage duplicate records
  • 3. Import and cleanse nonprofit data
Nonprofit Implementation Strategy11%- Implementation Project Management
  • 1. Align implementation goals with customer outcomes
  • 2. Manage project lifecycle activities
- Nonprofit Business Processes
  • 1. Identify nonprofit implementation strategies
  • 2. Understand business value mapping
  • 3. Explain common nonprofit organization requirements
Solution Design32%- Industries Common Features
  • 1. Recommend OmniStudio usage
  • 2. Use Action Plans and Dynamic Assessments
  • 3. Configure Data Processing Engine
- Nonprofit Cloud Architecture
  • 1. Assess third-party application options
  • 2. Recommend Salesforce Platform capabilities
  • 3. Evaluate Salesforce Nonprofit Cloud solutions
- Business Process Alignment
  • 1. Map customer requirements to data models
  • 2. Align nonprofit workflows with platform features
Nonprofit Cloud Setup22%- Program and Case Management
  • 1. Set up case management functionality
  • 2. Configure program management
- Feature Enablement
  • 1. Enable Nonprofit Cloud features
  • 2. Assign permission sets and licenses
- Stakeholder Management
  • 1. Manage relationship objects
  • 2. Configure address management
  • 3. Configure person accounts

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit wants to run an enrollment report for its education classes. Which Program Management Module object should the consultant use to build the report?

A) Service Delivery
B) Service
C) Program Cohort
D) Program Engagement


2. A nonprofit organization wants to give specific users the ability to upload gift acknowledgement templates in Nonprofit Cloud for Fundraising. What should be assigned to the users?

A) The OmniStudio User permission set
B) The FundraisingAccess and DocGen User permission sets
C) The FundraisingAccess and DocGen Designer permission sets


3. A Fundraising Operations Manager is entering checks into Nonprofit Cloud by using Gift Batches. Some of the checks are payments on recurring gifts. When the Fundraising Operations Manager attempts to match the checks with the donor's current Gift Commitment in the Gift Entry window, no matching records appear.
Which Fundraising setting should be configured to resolve the issue?

A) Increase the Installment Extension Day Count setting.
B) Select a Donor Matching Method value.
C) Change the Recency score thresholds.


4. A nonprofit needs to frequently import membership renewal and donation data. Each import needs a different configuration that will create or update existing Contacts in addition to creating Opportunities. Which tool should the consultant recommend?

A) Salesforce Import Wizard
B) Salesforce Data Loader
C) NPSP Batch Data Import
D) NPSP Data Importer


5. A consultant is training a system admin to prepare for a new release of a particular open source Nonprofit Cloud product. Where are two places the system admin should look for release notes on the product? (Choose
2)

A) The product's GitHub repository release page.
B) The Salesforce Trust website.
C) The Nonprofit Cloud release announcement group in the Trailblazer Community.
D) The Nonprofit Hub group in the Trailblazer Community.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: C
Question # 5
Answer: A,C

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