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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)

A) Products Required for Service Resources
B) Products Required for Work Orders
C) ProductsRequired for Service Appointments
D) Products Required for Work Order Line Items

2. At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?

A) Add one hour to the start and end times on the Service Territory Member's Operating Hours.
B) Add one hour to the start and end times on the Service Territory.
C) Subtract one hour from the start and end times on the Service Territory.
D) Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.

3. Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

A) Create multiple Service Appointments, each with its own child Work Order Line Item.
B) Create Work Order Line Items, each with its ownchild Service Appointment.
C) Create Custom Object records, eachwith its own child Service Appointment.
D) Create multiple Service Appointments, each with its own child task records.

4. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
B) Capacity-based scheduling is supportedfor Service Crews.
C) A service resource can only be 2 member of 2 single Crew
D) The Preferred Resource service objective is ignored for active Crew Members.

5. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Entitlement
B) Service Urgency
C) Service DueDate
D) Customer Working Hours

Solutions: