Exam Name: Loyalty Management Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Loyalty Management
Over 56295+ Satisfied Customers
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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Loyalty Program Configuration | 25% | - Set up loyalty programs, rules, and promotions - Configure earning and redemption rules - Design tier structures and qualification criteria - Implement program mechanics and journey milestones |
| Topic 2: Member Management | 20% | - Configure member tiers and benefits - Manage member enrollment and registration - Implement member lifecycle stages - Create and manage loyalty program members |
| Topic 3: Loyalty Management Fundamentals | 15% | - Describe the core concepts of loyalty management - Identify key business outcomes loyalty management drives - Explain loyalty program types and structures |
| Topic 4: Partner Management | 10% | - Configure loyalty partners and relationships - Manage partner program participation - Set up partner earning and redemption rules |
| Topic 5: Points and Rewards Management | 20% | - Configure reward types and catalogs - Process point transactions (earning, redeeming, adjusting) - Manage loyalty currency (points) operations - Implement point expiration and adjustment rules |
| Topic 6: Analytics and Reporting | 10% | - Use Loyalty Management reporting features - Monitor loyalty metrics and KPIs - Analyze member engagement and program performance |
Salesforce Loyalty Management Accredited Professional Sample Questions:
A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?
- A. Fixed Model and Qualifying Points
- B. Non-Qualifying Points and Qualifying Points
- C. Non-Qualifying Points and Activity Points
- D. Fixed Model and Activity Model
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?
- A. Assign user access to the analytics for Loyalty role.
- B. Assign the user the analytics profile for analytics for Loyalty.
- C. Assign access by checking CRM analytics plus user
- D. Assign user access to permission sets for analytics for Loyalty.
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Tier-model = fixed
- B. Extend Expiration = member enrollment anniversary
- C. Tier-model = anniversary
- D. Extend Expiration = no extension
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?
- A. On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
- B. On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
- C. On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected
- D. On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?
- A. Loyalty Tier Group
- B. Loyalty Tier
- C. Reason for Change
- D. Change Reason Type
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
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