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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?

A) Create an opportunity and use CPQ to send the restaurant manager an enticing quote
B) Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
C) Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department
D) Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order

2. Northern Trail Outfitters (NTO) has their Field Reps perform regular activities, including promotionand inventory activities, as well as check the function of their computer display units that are placed in stores, to help customers ensure the backpacks fit properly. What should be done to support NTO Field Reps to ensure theyare able to capture these KPIs?

A) Create an Assessment Task Record type called 'Backpack Fit' for the Computer Display Units to capture the KPIs.
B) Create an Asset record named 'Backpack Fit' for the Computer Display Units and link it to the Assessment Task via a lookup field.
C) Add 'Backpack Fit' for the Computer Display Units checkbox to the In-Store Survey Assessment Task.
D) Create an asset called 'Computer Display Unit' and capture KPI called 'Backpack fit properly' using an assessment task.

3. United Telecom's (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud.
What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?

A) Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.
B) Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
C) Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.
D) Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.

4. Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.
Which two steps should a Consultant take to meet these requirements?

A) Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
B) Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.
C) Use OmniOut and add the existing OmniScript and FlexCards.
D) Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.

5. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog.
Which entities must be migrated, and in which sequence, to accomplish this migration?

A) Users, Contacts, Consumer Accounts, Billing Accounts, Service Accounts, Subscriptions, Assets
B) Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Assets
C) Users, Person Accounts, Billing Accounts, Service Accounts, Contacts, Assets
D) Users, Consumer Accounts, Billing Accounts, Service Accounts, Contact, Asset Line Items, Assets

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