Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Check Updated on: Oct 19, 2026
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Credit Card payment keeps your account and money safe — totally worry-free shopping. The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 VCE test engine at ExamPrepAway: 145 practice questions for the C-TCRM20-73 exam in 2026.
SAP C-TCRM20-73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP CRM Interaction Channels | > 12% | - Channel management - Field applications - Interaction Center |
| Topic 2: SAP CRM Transactional Processing | 8% - 12% | - Transaction processing concepts - Activity management |
| Topic 3: SAP CRM Technology & Integration | > 12% | - SAP NetWeaver fundamentals - Technical foundation - CRM solution architecture |
| Topic 4: SAP CRM Basic Functions | > 12% | - Partner processing - Pricing fundamentals - Actions and billing basics |
| Topic 5: CRM User Interface | > 12% | - WebClient UI overview - Navigation and personalization |
| Topic 6: SAP CRM Master Data | > 12% | - Organizational management - Product master data - Business partners |
| Topic 7: SAP CRM Business Scenarios | 8% - 12% | - Sales processes - Marketing processes - CRM analytics overview - Service processes |
| Topic 8: CRM Middleware | 8% - 12% | - Middleware architecture - Data exchange with SAP ERP backend |
C-TCRM20-73 Exam FAQ — Clear the Nerves
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 is SAP's certification exam for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3, at the Associate level. It's demanding enough to intimidate — timed practice is the cure.
Yes:
- TCRM10 - SAP CRM Fundamentals I
- TCRM20 - SAP CRM Fundamentals II
- CR100 - SAP CRM Customizing Fundamentals
After any course, build confidence with the 145 practice questions for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 — every answer expert-verified.
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180 minutes for 80 questions. The ExamPrepAway APP engine imitates the real test — set timed exams, mark performance, point out mistakes — so exam day feels rehearsed.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 blueprint spans 8 domains — including SAP CRM Business Scenarios (8% - 12%), SAP CRM Interaction Channels (> 12%), SAP CRM Transactional Processing (8% - 12%). The complete outline above lists every subtopic; our IT staff keep the material aligned daily.
No formal prerequisites; recommended basic knowledge of SAP CRM and completion of TCRM10, TCRM20 or equivalent training Eligibility rules change over time, so verify the current requirements on the official page (official C-TCRM20-73 exam page) before registering.
USD 550 per attempt, 63% to pass. Retakes cost the full fee — practice whenever you want with the 145 practice questions for the C-TCRM20-73 exam at ExamPrepAway.
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SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Sample Questions:
Which of the following form part of the three step billing process in SAP CRM?
There are 3 correct answers to this question.
Response:
- A. Billing
- B. Input processing
- C. Company code definition
- D. Output processing
- E. Order integration
Correct Answer: A,B,D 🗳️
Which of the below tool shows that which queue an agent is currently working in is called?
Please choose the correct answer.
Response:
- A. Manager Dashboard
- B. Intent-Driven Interaction
- C. Call List Management
- D. Navigation Bar
Correct Answer: A 🗳️
Which of the following tasks are NOT performed with the administration console?
Please choose the correct answer.
Response:
- A. Setting up and maintaining the replication, i.e., maintaining replication objects, publications and subscriptions
- B. Managing mobile employee (users) and their passwords
- C. Assigning employees to sites (for mobile client sites only)
- D. Defining sites, the logical representation of data receivers within the CRM Middleware
- E. Customizing
Correct Answer: E 🗳️
What could MDM assist with?
There are 2 correct answers to this question.
Response:
- A. Handling multiple ABAP lines of code.
- B. Harmonizing product data.
- C. Configuration the IMG in multiple source system.
- D. Handling duplicate customer records.
Correct Answer: B,D 🗳️
You are implementing a new CRM system where an ERP system already exists. You would like to use the pricing functionality in CRM. Which of the following are key differences between pricing in SAP CRM and SAP ECC or SAP R/3 Please choose the correct answer.
Response:
- A. Change documents are not available in CRM
- B. Mass copying of condition types is not possible in CRM
- C. SAP CRM does not support condition types EK01, EK02 & VPRS
- D. Rest all answers are correct
Correct Answer: D 🗳️
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