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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Contact Policy and Volume Constraints13%- Prevent action overexposure
- Outbound volume limiting
- Tracking periods for policies
Topic 2: Actions and Treatments15%- Define and manage customer actions
- Outbound action configuration
- Web offer presentation
Topic 3: Next-Best-Action Concepts8%- Always-on outbound fundamentals
- Contact center value optimization
- Define starting population
- One-to-one customer engagement
Topic 4: AI and Arbitration8%- AI-based prioritization
- Action arbitration logic
- Business rule prioritization
Topic 5: Decision Strategies25%- Implement eligibility rules
- Use predictive models
- Simulate and test strategies
- Design and build decision strategies
Topic 6: Engagement Policies13%- Create engagement strategies
- Define engagement policies
Topic 7: Channels10%- Email offer delivery
- Real-time containers
- Third-party integration

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. What is the name of the property that is automatically recomputed for each decision component?

A) Order
B) Propensity
C) Priority
D) Rank


2. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?

A) Meet the quarterly targets regardless of customer needs
B) Offer the new retention plan for all customers in a certain region
C) Customer relevancy and business profitability
D) Maximize customer churn for low-value customers


3. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?

A) Output template
B) Dynamic template
C) Email treatment
D) File template


4. MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?

A) Place a paid ad
B) Create a Facebook post
C) Make a call
D) Send an email


5. To calculate the total number of customer responses of four actions in a group, you must use________________.

A) four Set Property components
B) four Group By components
C) one Set Property component
D) one Group By component


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: D
Question # 5
Answer: C

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