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Trust is earned before checkout at ExamPrepAway. Download the free PDF demo of the 1Z0-1064-20 practice questions, inspect the verified answers yourself, and upgrade to the full 78-question bank for the Oracle B2B Service 2020 Implementation Essentials only when you are convinced.
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Customer Service | - Customer Self-Service Configuration
|
| Topic 2: Entitlements and Service Levels | - Configure Entitlement Management
|
| Topic 3: Configuring Initial Setup for Oracle B2B Service | - Enable Oracle B2B Service features
|
| Topic 4: Knowledge Management | - Knowledge Setup and Administration
|
| Topic 5: Analytics and Reporting | - Reporting and Dashboard Configuration
|
| Topic 6: Service Request Management | - Configure Service Requests
|
The 1Z0-1064-20 Exam, Explained: Your Top Questions
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The 1Z0-1064-20 exam gives you 90 minutes to work through 58 questions. That pace punishes perfectionism — the candidates who struggle are usually the ones who burned ten minutes on one stubborn item. Train the skill directly: take timed, full-length mocks in the ExamPrepAway desktop or online test engine, practice skipping and returning, and walk in with a pacing strategy you have already tested.
No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training.
Vendor requirements do change, so before you commit to an exam date, confirm the latest eligibility rules on the official Oracle exam page.
The Oracle B2B Service 2020 Implementation Essentials syllabus is split into 6 domains, anchored by Service Request Management, Entitlements and Service Levels, and Knowledge Management. The full breakdown sits in the syllabus section above — treat it as the checklist that decides where your study hours go.
The passing mark for the 1Z0-1064-20 exam is 62%, and the official registration fee is USD 245. Remember that the fee covers a single attempt — fail, and the retake costs the same again with no loyalty discount. Protect the budget by self-testing first: drill 78 practice questions at ExamPrepAway under timed conditions until your scores clear the bar with margin, then register.
The 1Z0-1064-20 exam, officially the Oracle B2B Service 2020 Implementation Essentials, is Oracle's benchmark for proving you can work with its technologies in professional settings; passing it awards the Oracle Engagement Cloud Service certification, which sits at the Implementation Specialist level. Because the credential is issued by the vendor itself, it carries weight with employers that self-assessed skills simply cannot match. It also opens the road toward Oracle B2B Service 2020 Certified Implementation Specialist.
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Oracle B2B Service 2020 Implementation Essentials Sample Questions:
What is the main function of the Data Security Policies?
- A. defines the views the application can access
- B. defines the actions a particular user can do
- C. defines the privileges and roles a particular user can have
- D. defines the data a particular user can see and/or modify
- E. defines the views or functionalities the user can access
Correct Answer: E 🗳️
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is enabled by default.
- B. It is exportable to Excel.
- C. It allows users to save searches for later reuse.
- D. It is searchable by date range, username, event type, event severity, and event duration.
- E. It is available only to authorized administrators.
Correct Answer: A,C 🗳️
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?
- A. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
- B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
- C. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
- D. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
- E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
- F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
Correct Answer: C 🗳️
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. The configured frequency to retrieve emails is too long.
- B. Incoming messages have a custom filter.
- C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
Correct Answer: B 🗳️
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
- A. You have to edit the e-mail template and add HTML code to customize the standard text section.
- B. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- D. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Correct Answer: C 🗳️
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