Exam Name: Oracle Utilities Customer Cloud Service 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Utilities Customer Cloud
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Oracle 1Z0-996-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Implementation Essentials | - Derived Values and Measurement Association - Rate and Usage Subscription Setup - VEE Group Configuration |
| Topic 2: Financial and Billing Processes | - Bill Calculation and Distribution - Credit & Collections Configuration - Managing Payments and Overpayments |
| Topic 3: Customer and Meter Management | - Managing Customer Information - Device and Measuring Components - Service Order Management |
| Topic 4: Measurements and Usage | - Validation, Editing, and Estimation (VEE) - Usage Calculation - Initial and Final Measurements |
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The Oracle Utilities Customer Cloud Service 2021 Implementation Essentials is the official Oracle exam behind the Oracle Utilities Customer Cloud certification at the Oracle Certified Specialist (OCS) level. It's how the vendor verifies that your skills meet its standard — and how employers know they do. Related credentials include Oracle Utilities Customer Cloud Service 2022 Implementation Professional (1Z0-996-22), useful context if you're mapping a longer certification path.
60 questions, 90 minutes on the clock. That ratio is the real exam-within-the-exam: budget your time per question, learn to flag and move on, and rehearse in the ExamPrepAway engine under real timing until finishing comfortably becomes your default.
The Oracle Utilities Customer Cloud Service 2021 Implementation Essentials blueprint divides into 4 domains, with Configuration and Implementation Essentials, Customer and Meter Management, Financial and Billing Processes among the headline areas. Let the weightings steer your hours — they tell you where the questions concentrate. The full outline above shows every subtopic.
Registration costs USD $245 (may vary by country), and passing requires 68%. Credit card is the standard, secure way to pay — and note the fee applies per attempt, so a retake costs full price again. Practicing with the 72 questions from ExamPrepAway until your mock scores clear the bar comfortably is the cheaper insurance.
None specified (Oracle recommends training or experience in Oracle Utilities Customer Cloud Service implementations prior to attempting) Vendor policies evolve, so before booking, confirm the latest eligibility details on the official exam page (official 1Z0-996-21 exam information).
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Oracle Utilities Customer Cloud Service 2021 Implementation Essentials Sample Questions:
What determines an Account's Balance?
- A. the sum of all the Financial Transactions linked directly to the service agreements related to the account
- B. the amount recorded in the "Balance Due" field on an account
- C. the sum of all the balances recorded in the "Balance Due" field on each service agreement related to the account
- D. the sum of all the Financial Transactions linked directly to the account
- E. the logic defined in a plug-in spot on the Installations Option
Correct Answer: D 🗳️
What Service Order activity types does the application include?
- A. Start Service; Stop Service; Cut for Non-Payment; Reconnect Service for Payment; Exchange Meter; Move-In/Move-Out Service
- B. Start Service; Stop Service; Install Meter; Remove Meter; Exchange Meter; Move-In/Move-Out Service
- C. Enable Service; Disable Service; Cut for Non-Payment; Reconnect Service for Payment; Exchange Meter; Back-to-Back Service
- D. Enable Service; Disable Service; Install Meter; Remove Meter; Exchange Meter; Back-to-Back Service
Correct Answer: C 🗳️
Which three initial measurement data (IMD) exception categories are available when you execute VEE rules?
(Choose three.)
- A. Terminate
- B. Issue
- C. Information
- D. Low
- E. Complete
Correct Answer: A,B,C 🗳️
How should you configure the derived values that are relevant for a device?
- A. Configure the derived values on the Final Measurement Type for the measuring components to be defined on the device.
- B. Configure the derived values on the Measuring Component for the measuring components to be defined on the device.
- C. Configure the derived values on the Device Type for the derived values to be defined on the device.
- D. Configure the derived values on the Measuring Component Type for the measuring components to be defined on the device.
Correct Answer: A 🗳️
When the source of a Financial Transaction is canceled, what does it result in?
- A. The source Financial Transaction is deleted.
- B. The source Financial Transaction is deleted and a new reversal Financial Transaction is created.
- C. No change occurs.
- D. The source Financial Transaction status is changed to "Canceled".
- E. A new reversal Financial Transaction is created.
Correct Answer: B 🗳️
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