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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Ensure the engineer receives the required training to ensure the error is not repeated.
B) Reprimand the engineer and send a major outage report to the customer.
C) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
D) Immediately inform the CT head so he can advise the customer that the issue has been resolved.

2. Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?

A) Accept the engineer and sends him to a classroom trainings to up skill to Level 4.
B) Refuse to take the employee and insist on getting an engineer with level 4.
C) Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.
D) Refuse to accept the employee and hire a level 4 skilled engineer from the external market.

3. Which two Network Operations processes play key roles in supporting Network Optimization?

A) Performance Management & Configuration Management.
B) Configuration Management & Technical Support.
C) Configuration Management & Fault Management.
D) Performance Management & Fault Management.

4. What are the 2 main inputs for the cost baseline calculation?

A) Costs of Internal Resources and Costs of Direct External Workforce.
B) Subcontractor Costs and Overhead.
C) Costs of local project resources, and 3rd Party services.
D) Subcontractor Costs and Vehicles and Tools.

5. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) he is using a lot of body language.
B) he is giving a hard copy to every attendant after his speech.
C) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.
D) he is looking at every attendant in order to check that he/she is still listening to him.

Solutions: