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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. What should an organization demonstrate through documentation?

A) That Its security controls are implemented based on risk scenarios
B) That the distribution of paper copies is regularly complete
C) That the complexity of processes and their interactions is documented

2. How can Invalid Electric's ensure that Us employees are prepared for the audit?

A) By conducting practice Interviews with the employees
B) By allowing the employees to observe the technologies used
C) By showing the employees the internal audit reports so they can anticipate the questions asked by the auditor

3. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?

A) Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company
B) Promise Lisa that future training and awareness sessions will be easily understandable
C) Extend the duration of the training and awareness session in order to be able to achieve better results

4. Based on scenario 2. which principle of information security was NOT compromised by the attack?

A) integrity
B) Confidentiality
C) Availability

5. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
According to scenario 1. to detect (1)____________________________, Antiques should have implemented (2)

A) (1) Intrusions on networks. (?) an intrusion detection system
B) (1) Technical vulnerabilities. (2) network intrusions
C) (1) Patches. (2) an access control software

Solutions: